Privacy Policy

Updated: 9/01/2018

Collection of Personal Information

Protecting your privacy is important to us. This Privacy Policy applies to Spellbound Escapes, LLC (“Spellbound”) and and governs data collection and uses. The Spellbound website is used to provide information about Spellbound’s games, escape games, and to place reservations and make payments for gameplay at Spellbound. By using the Spellbound website you consent to the data practices described in this statement.  


In order to provide you with better information, products, and services on this website, Spellbound may collect personally identifiable information such as:


    • Full name (first and last)
    • Email address
    • Mailing address
    • Phone number


If you purchase services or make a game reservation Spellbound will also collect Billing and Payment information, including credit card numbers. This information is used to complete your transaction. Spellbound does not store credit card information.


Spellbound does not collect personal information that is not voluntarily provided. You may be required to provide some personal information in order to use products or services on the Site. These products and services may include: (a)signing up for special offers or giveaways; (b)sending us an email message; (c)submitting your billing and credit card information when making a purchase or placing a reservation. Spellbound may use your information for, but not limited to, the following purposes: (a) communication regarding the purchase or reservation you requested; (b) marketing and promotional offers.  Spellbound may collect additional personal or non-personal information in the future.


Use of Personal Information

Spellbound uses your personal information to operate its website and to provide the services or to complete purchases and reservations requested by the User.


Spellbound may also use your information to inform you of new products and services, including new game announcements, and promotional offers available from Spellbound.


Sharing Information With Third Parties

Spellbound does not sell, rent, or lease customer information to third parties.

Spellbound may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information(email, name, address, telephone number) is not transferred to the third party without your prior explicit consent.


Spellbound may share data with trusted partners to help perform statistical analysis, send you email or postal mail, or provide customer support. All such third parties are prohibited from using your information for any purpose other than the execution or fulfillment of these services and are required to maintain the confidentiality of your information.


Spellbound may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Spellbound or the site; (b) protect and defend the rights and property of Spellbound; (c) act under exigent circumstances to protect the personal safety of Spellbound users or the public.


Tracking User Behavior

Spellbound may track the websites and pages our visitors use within Spellbound to determine what products and services are the most popular and to make improvements to the Spellbound website user experience. This data may be used to deliver customized content and advertising to customers whose behavior indicates an interest in a particular subject.


Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Spellbound. This information can include:


  • Your IP address
  • Browser type
  • Domain names
  • Access times
  • Referring website addresses


This information is used for the operation of the service, to maintain the quality of service, and to provide general statistics regarding the use of the Spellbound website.


Use of Cookies

The Spellbound website may use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

You have the ability to accept or decline cookies. If you elect to decline cookies it may impact your ability to experience interactive or personalized features of the Spellbound website.



The Spellbound website contains links to external third party websites. Please be aware that Spellbound is not responsible for the content, security, or privacy practices of such other sites. Users are encouraged to be aware of the practices and policies of any such site they visit that may collect personally identifiable information.


Security of Your Personal Information

Spellbound takes reasonable measures to protect your personal information from unauthorized access, use, or disclosure, including SSL protocol.


When personal information, such as credit card numbers, is transferred to other websites it is protected by encryption, such as Secure Sockets Layer (SSL) protocol.


We strive to take appropriate security measures to protect against unauthorized access or alteration of your data and personal information. However, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your information, you acknowledge that: (a) there are security and privacy limitations inherent to the nature of the internet which are beyond our control; and (b) the security, integrity, and privacy of any and all information exchanged by you and Spellbound through the Spellbound website cannot be guaranteed.


Children Under 13

Spellbound does not knowingly collect personally identifiable information from children under the age of 13. If you are under 13 years of age you must acquire consent from your parent or guardian to use this website.


Email Communication

From time to time Spellbound may contact you via email for the purpose of providing information, announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services Spellbound may receive a notification when you open an email or click a link contained within an email.


To stop receiving these communications from Spellbound you may opt out by clicking Unsubscribe in the email. This will not prevent you from receiving critical communication regarding future purchases or reservations.


External Data Storage

Spellbound may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes To This Statement

Spellbound reserves the right to change this Privacy Policy without notice from time to time. Spellbound will notify you of significant changes to the way we treat personal information by sending a notice to the email address you have provided, by placing a prominent notice on our website, and/or by updating any privacy information on this page including the effective date of such modifications or changes. Your continued use of the website and services after such notification will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.


Contact Information

Spellbound welcomes your questions or concerns regarding this Statement of Privacy. If you believe Spellbound has not adhered to this statement please contact us at:

Spellbound Escapes

455 Trolley Line Boulevard, Suite 540

Mashantucket, CT 06338

Effective as of September 1, 2018