FAQ

Check out our FAQ section below for everything you need to know about your visit to Spellbound. Is there something we haven’t covered? Send us your question and our Gamemaster will be in touch soon.

About the Game

What is Spellbound?

It’s a game! It’s a story! It’s a fully-immersive experience like nothing you’ve ever done before!

Spellbound’s escape rooms and adventure games offer a fun, interactive, live-action narrative experience similar to a tabletop RPG or video game.

First, you’ll be introduced to your Gamemaster, who will guide you through your experience and provide hints if necessary. Your Gamemaster will bring you to your game room and explain the story you are about to play through. You’ll be assigned an objective (or multiple objectives) and will need to work together with your group to explore the world around you, discover clues, complete tasks, and solve puzzles or other challenges. Complete your objectives in 60 minutes or less and you win!

Is it scary?

No, Spellbound’s games are not scary. There are no jump scares or live actors in the room with you. Some games may have intense sound or lighting effects to increase the tension at key moments in the story.

Is it safe?

Absolutely. Your safety is our top priority. If you feel unsafe at any time during your experience please notify your Gamemaster immediately. Players behaving in a way that endangers themselves or other players in their group will be removed from the game immediately without a refund.

Some games may use flashing lights or intense sound effects. Games are operated using electronic devices and wireless signals throughout the environment. If you have a medical condition prohibiting exposure to these conditions, such as epilepsy or a pacemaker, please speak to your Gamemaster or contact us before making your reservation at info@spellboundescapes.com.

Is it physically challenging?

No, anyone can play this game, it is not physically demanding. Some tasks or puzzles may require you to bend over, look up, or move through simulated challenges. Some games may require you to listen, look, or perform a specific physical movement. We strive to comply with ADA requirements and regulations, and do our best to modify games to be accessible for all players as needed.

Am I smart enough to play this?

Well, I think so! You’re already here, that’s pretty smart– isn’t it?

No outside knowledge is required— you’ll have everything you need to win provided in the course of the game. Our escape rooms and adventures may utilize outside knowledge in ways that enhance the narrative experience (like Easter eggs) but are never required to complete any in-game objective and won’t prevent someone without that knowledge from winning the game.

What if we need help during the game?

Our helpful Gamemasters are prepared to give small clues and hints to help if you feel stuck. Before you begin your Gamemaster will provide instructions to ensure a safe and successful game experience. If you have booked a private game your team may choose to receive hints by request only (we won’t butt in unless you ask, no matter how lost you look!) Please make sure to tell your Gamemaster if you do not want to receive any hints!

Are we really locked in?

No, there is always an exit that remains unlocked in case of emergencies. You are allowed to leave and re-enter your game at will. Your timer will keep running whether you’re playing or not so we strongly recommend you don’t leave the room during the game unless it is completely necessary! 

When should I arrive?

We recommend you arrive at least 15 minutes before the start of your game time. Your 60 minutes begins at the scheduled time whether you have arrived or not, showing up early ensures you’ll have enough time to complete the full game experience. 

Will there be other players in the room with us?

Yes, there’s a chance that others players may join your group if you do not book the entire room. Just select a Private Booking at checkout to save $38 on regular admission price!*  

If your group has players under 10 years old we strongly recommend a private game experience.

Check out our Private Events page if you’d like to book a private party for more than 8 players, or if you’d like to add on some fun personalized amenities like custom Snapchat filters or commemorative glassware. 

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Booking & Reservations

How much is admission?

Admission is $36 per person. If you’re booking a full room (up to 8 players) select Private Booking at checkout to save $38!

When are you open?

We accept reservations and walk-in games during the following:

Hours of Operation:

Sunday           12pm – 9pm
M – W                3pm – 9pm
Th – F              3pm – 10pm
Saturday       10am – 10pm

Private events and corporate teambuilding may be scheduled outside these hours, please visit our Private Events page for details.

How do I reserve a game?

You can reserve your game online at spellboundescapes.com. Select the game you’d like to play and choose your date and time. Each game takes 60 minutes, but we suggest you arrive at least 15 minutes before your reservation to ensure you’ll have as much time in the game as possible. 

How many people can play at once?

Our standard games are designed for 2-8 players. Need to bring more friends? Sounds like a party! Visit our Private Events page to schedule a special event for groups of 9 players or more!

Is Spellbound safe for children?

Children under 5 years of age are not allowed to enter Spellbound game rooms. Spellbound is safe for all players, but our sets and props are not designed for young children. Challenging puzzles, dramatic storylines, and light and sound effects may be too intense for some young children.

Players under 18 are welcome, but must be accompanied by at least one adult during gameplay. Groups with children under 10 years of age must book a private experience.

What is your cancellation policy?

Reservations canceled more than 72 hours in advance will be issued a 100% refund or credit. Cancellations between 48 and 24 hours in advance will be issued a 50% refund or credit. Cancellations under 24 hours or groups/players that do not show up for their scheduled game will not be issued a refund.

Private Event deposits are non-refundable.

Are Corporate Bookings available?

Absolutely! Visit our Private Events page to contact our Events Concierge and customize the teambuilding event that’s right for your group, including professionally-led coaching and goal-setting sessions.

Does Spellbound host private parties?

Yes! We love to celebrate, from birthdays to bachelorette parties we’d be happy to help you plan your special event. Visit our Private Events page to contact our Events Concierge to learn more about custom event amenities like personalized Snapchat filters and souvenir shirts or glassware.

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Rules and Policies

Are mobile phones permitted?

No, the use of electronic devices is prohibited inside the room, including phones, cameras, tablets, or smartwatches.

Can I take pictures?

Feel free to snap away in our lobby, but please note that photography is prohibited inside game rooms or during gameplay. If you’re planning a special event at Spellbound we’re happy to offer custom Snapchat filters to help you capture the great memories all night long! Please see our Private Events page for more information. 

What are the rules?

The most important rule is to follow all safety and gameplay rules provided by your Gamemaster, and pay attention to any additional instructions you may receive during the game. Ignoring or disobeying rules may force us to end your game immediately and without refund.

  • No excessive force
  • No destroying the props or scenery
  • No dismantling the facility 
  • No players under the influence of drugs or alcohol will be admitted
  • No photography
  • Shoes must be worn at all times
  • No food or drink is allowed in game rooms (except water in a sealed container)
  • No threats to players or staff of any kind will be tolerated
  • No fighting, wrestling, or rough-housing with other players is allowed

Damage incurred by disregarding these rules or the instructions of the Gamemaster may result in additional charges for repair or replacement of props or sets. Players that cause damage requiring a game to be closed for a period of time may be held accountable for cost of refunded bookings.

What happens if I’m late?

The clock starts at the appointed hour, so you’ll have less time to play if you’re late. After 20 minutes late, a group is considered a no-show and their reservation will be canceled. Cancellations less than 24 hours in advance (including no-show) will not be issued a refund. 

Can I bring outside food or drinks?

No outside food or drinks are allowed in game rooms, with the exception of water in spill-proof containers.

For Private and Corporate Events, please speak with your Event Concierge about catering and cake availability.

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Miscellaneous

What is the difference between an escape room and an adventure game?

A traditional escape game is about just that— escape! Generally, the premise involves players being trapped or locked in a space, with the main objective being to get out.

In our adventure games, the objective may not have anything to do with being trapped in a room. Maybe you need to find a treasure, solve a mystery, or reveal a secret. Adventure games are just a broader version of escape rooms, with more emphasis on the narrative and cinematic quality of the experience. 

Do you use VR?

Nope! Your experience is real, hands-on, and immersive. You’ll interact with hand-crafted props and sets made lovingly by our awesome team of artist, designers, and fabricators. No VR or virtual reality gear is required to play.