Rules & Cancelations
Cancelations & Late Arrivals
The game clock starts at the appointed hour, so you’ll have less time to play if you’re late! We recommend players arrive 15 minutes before their scheduled game time to allow ample time for check-in. After 10 minutes past the reserved time a group is considered a no-show and their reservation will be canceled. Cancelations less than 24 hours in advance (including no-show) will not be issued a refund.
Reservations canceled more than 72 hours in advance will be issued a full refund or credit. Cancelations between 48 and 24 hours in advance will be issued a 50% refund or credit. Cancelations under 24 hours or groups/players that do not show up for their scheduled game will not be issued a refund.
A 5% processing charge is applied to all refunds. There is no processing fee for rescheduled games or ticket vouchers issued as credit.
Special Event deposits are non-refundable.
In the event of a weather emergency: If a blizzard or severe storm warning is issued by the state, or the Tanger Outlets/Foxwoods determines it is necessary to close early due to inclement weather, a full refund will be issued to any canceled games. We will contact reservation holders to notify them at our earliest possible opportunity.
If a state of emergency has not been declared or the Tanger Outlets remains open for normal business operations, but a group wishes to cancel due to road safety concerns, a credit will be provided to reschedule the reservation at a later date. To receive a credit voucher you must contact us before the scheduled game time. Groups that do not contact us in advance and do not show up for their reservation will be considered a no-show and will not be issued a refund or credit.
In order to ensure all of our guests a fun and safe experience, the following rules are strictly enforced. Failure to observe these rules or directions provided by Spellbound employees may force us to deny entry for your group or terminate your game session early.
The most important rule is to follow all safety and gameplay rules provided by your Gamemaster, and pay attention to any additional instructions you may receive during the game. Ignoring or disobeying rules may force us to end your game immediately or deny entry without a refund.
Players under 6 years of age are not allowed to play or enter the game space for any reason. Players under 18 years of age MUST be accompanied by at least one parent/guardian player for the duration of the game. Bookings that do not observe these guidelines may be denied entry and will not be issued a refund.
- No players under the influence of drugs or alcohol will be admitted
- No excessive force
- No destroying the props or scenery
- No dismantling the facility
- No photography or use of digital devices including cameras, cell phones, smart watches, etc.
- No food or drink is allowed in game rooms (except water in a sealed container)
- No use of tobacco products is permitted within the lobby or game space, including cigarettes, cigars, chewing tobacco, vape pens or similar devices
- No threats to players or staff of any kind will be tolerated
- No fighting, wrestling, or rough-housing with other players is allowed
- Shoes must be worn at all times
- Follow any instructions delivered by your Gamemaster or any Spellbound employee at all times
Spellbound Escapes reserves the right to charge additional repair fees to groups that cause damage to the game environment or props by disregarding these rules or the instructions provided by the Gamemaster. Players that cause damage resulting in a game to be closed for a period of time may be held accountable for cost of lost games at a minimum of $250 per session. Please be respectful of our hard work.