Rules & Cancelations
Cancelations & Late Arrivals
The game clock starts at the appointed hour, so you’ll have less time to play if you’re late! We recommend players arrive 15 minutes before their scheduled game time to allow ample time for check-in. After 10 minutes past the reserved time a group is considered a “no-show” and their reservation will be canceled. Cancelations less than 24 hours in advance –including no-show– will not be issued a refund.
All purchases, (including but not limited to same-day admission, pre-paid admission (“reservations”), ticket vouchers, and special event deposits) are final sale and cannot be issued a refund. Promotional tickets (including giveaways and special offers) are final sale and cannot be returned or exchanged; if a reservation is canceled any associated promotional tickets or giveaways may not be rescheduled.
Reservations canceled more than 24 hours in advance will be issued an admission voucher to reschedule at a later date (“credit”). Cancelations under 24 hours or groups/players that do not show up for their scheduled game will not be issued a refund or rescheduling credit.
In the rare event a reservation must be canceled by Spellbound Escapes due to unforeseen circumstances a refund may be issued at Management’s discretion. A 5% processing charge is applied to all refunds. There is no processing fee for rescheduled games or vouchers issued as credit.
In the event of a weather emergency: If a blizzard or severe storm warning is issued by the state, or the Tanger Outlets/Foxwoods determines it is necessary to close early due to inclement weather or other emergencies, credit will be issued to reservation holders for any canceled games. We will contact reservation holders to notify them at our earliest possible opportunity.
If a state of emergency has not been declared or the Tanger Outlets remains open for normal business operations, but a group wishes to cancel due to road safety concerns, a credit will be provided to reschedule the reservation at a later date. To receive a credit voucher you must contact us before the scheduled game time. Groups that do not contact us in advance and do not show up for their reservation will be considered a no-show and will not be issued a refund or credit.
The health and safety of our guests and staff is our highest priority. Click here to learn about the precautions we are taking at Spellbound to help prevent the spread of coronavirus and other illness.
In order to ensure all of our guests a fun and safe experience, the following rules are strictly enforced. Additional rules or directions may be provided by Spellbound Escapes’ management, employees, or owners during a players visit. Failure to observe these rules or directions provided by Spellbound employees is cause to deny entry for your group or terminate your game session early.
The most important rule is to follow all safety and gameplay rules provided by your Gamemaster, and pay attention to any additional instructions you may receive during the game. Ignoring or disobeying rules may force us to end your game immediately or deny entry without a refund.
In accordance with CDC guidelines and per executive order by the State of Connecticut, all players must wear a facemask fully covering both mouth and nose for the duration of their visit to Spellbound Escapes.
Players under 6 years of age are not allowed to play or enter the game space for any reason. Players under 18 years of age MUST be accompanied by at least one parent/guardian player for the duration of the game. Bookings that do not observe these guidelines may be denied entry and will not be issued a refund.
- No players under the influence of drugs or alcohol will be admitted
- No excessive force
- No destroying the props or scenery
- No dismantling the facility
- No photography or use of digital devices including cameras, cell phones, smartwatches, etc.
- No food or drink is allowed in game rooms (except water in a sealed container)
- No use of tobacco products is permitted within the lobby or game space, including cigarettes, cigars, chewing tobacco, vape pens or similar devices
- No threats to players or staff of any kind will be tolerated
- No fighting, wrestling, or rough-housing with other players is allowed
- Shoes must be worn at all times
- Follow any instructions delivered by your Gamemaster or any Spellbound employee at all times
Spellbound Escapes reserves the right to charge additional repair fees to groups that cause damage to the game environment or props by disregarding these rules or the instructions provided by the Gamemaster. Players that cause damage resulting in a game to be closed for a period of time may be held accountable for cost of lost games at a minimum of $250 per session. Please be respectful of our hard work.